We inform you that - given the exceptional circumstances and in consideration of the urgent provisions taken by the public authorities and applicable to the Italian Region of Emilia-Romagna as a result of the public health emergency caused by the spread of the COVID-2019 virus - the purchase price for tickets will be automatically refunded to you, minus the handling fee indicated on your purchase receipt, in the same manner in which payment was made.
Please notice that you do not need to take any action to obtain a refund. Do not make a complaint to your credit institute. Such actions will delay any refund. Furthermore, there is no need to send a written cancellation to BCBF.
Given the special circumstances, please be aware that the cancellation and reimbursement procedure will be automatic and will take approximately 60 days. When we are able to make a more precise estimate regarding this, you will find this information on our website.